CS&H Industry Skills Council Privacy Policy

This Privacy Policy applies to Community Services and Health Industry Skills Council Limited (ABN 96 056 479 504)

The ISC's Commitment to maintaining your privacy
Treatment of personal information
Collecting information on Industry Skills Council website visitors
CS&H Industry Skills Council Disclosure of Information to Partners & Advertisers
Storage & Security of Personal Information
Access to personal information
Direct marketing
Complaints
Privacy & Site Changes

The CS&H Industry Skills Council's commitment to maintaining your privacy

The Industry Skills Council's Privacy Statement has been created because we value our users and recognise their right to keep personal information private. This statement discloses our information gathering and dissemination practices for all sites managed by the CS&H Industry Skills Council. As part of our business we deal with and collect personal information, as defined in the Privacy Act 1988 (Commonwealth).

We only use or disclose this personal information as described in this Privacy Policy.
Any use or disclosure outside this policy will only be made with your specific authorisation or if required or permitted by law.

Treatment of personal information

With respect to personal information we keep on record we take reasonable steps to:

Ensure that the information, if used, is accurate, complete and up-to-date;
Protect if from misuse, loss or unauthorised access or disclosure; and
Provide you with access to the information if we still use it;

Collecting information on Industry Skills Council website visitors

The types of personal information we collect generally include your name, address, telephone number, email address. The CS&H Industry Skills Council collects information on our visitors collectively including sections of the site that are most frequently visited, how often and for how long. This data is always used as aggregated non-personal information. The Skills Council utilises this information to improve and enhance our services by monitoring the areas on the site, which are most popular to you. This aggregated information may be shared with the CS&H Industry Skills Council's partners to provide them with an overview of how Industry Skills Council website visitors use the site. This is done for the purposes of providing you with the best online information management services.

Why do we collect personal information?

As a general rule the collection of information will be necessary for us to provide a service or to maintain our relationship with the person. Without the information we may be unable to provide that specific service or to continue a relationship.

Additionally, the purposes for which we will generally collect and use your personal information will include:

Complying with legislative, regulatory or funding requirements;
Considering application made to us;
Conducting research about our industry and training requirements;
Performing our administrative operations, including accounting, payroll, risk management, record keeping, archiving, systems development and testing, and staff training;
Managing our rights and obligations in relation to external payment systems;
Conducting market or customer satisfaction research;
Developing, establishing and administering alliances and other arrangements with other organisations in relation to the promotion, administration and use of our respective products and services;
Developing and identifying products and services that may interest you; and
(Unless otherwise instructed) telling clients about products and services that we believe may be of interest to them.

CS&H Industry Skills Council Disclosure of Information to Partners & Advertisers

The Industry Skills Council provides links and passes online application to third party sites. The use of your information by these third party sites is not within the control of the Skills Council and we cannot accept responsibility for the conduct of these companies. Advertisers who place job ads on the CS&H Industry Skills Council website are asked to comply with Australian federal privacy policy with regard to their own information handling practices.

The CS&H Industry Skills Council may disclose necessary information to related companies and to any agents or contractors who provide services to us in connection with the provision of products or services to clients. In dealing with these agents or contractors we enter into agreements to ensure that information we disclose to them is only used for the specific purpose for which it is disclosed to them. At all times the information remains the property of the Industry Skills Council.

Subject to what is permitted by law, the types of third parties we may disclose your personal information to include:

Our agents, contractors and external advisers whom we engage from time to time to carry out, or advise on, our functions and activities
Other organisations with whom we have alliances or arrangements for the purpose of promoting our respective products and services (and any agents used by us and our business partners in administering such an arrangement or alliance)
Debt Collecting Agencies
External payment systems operators
An organisation proposing to fund the acquisition of, or acquire any interest in any obligation owed to us, that organisations agents, persons involved in assessing the risks and funding of the acquisition and, after acquisition, the purchaser and any manager
Any person to the extent necessary, in our view, in order to carry out any instruction given to us

Storage & Security of Personal Information

The CS&H Industry Skills Council takes all reasonable steps to ensure the security of our system. Any information, which we hold for you, is stored on secure servers that are protected in controlled facilities. We maintain strict procedures and standards and take all reasonable care to prevent unauthorised access to, and modification and disclosure of, personal information. If we no longer need your information, we will destroy or de-identify it.

The Industry Skills Council will not be held responsible for events arising from unauthorised access of your personal information.

You can also play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used on the CS&H Industry Skills Council site. Please notify us immediately at admin@cshisc.com.au if there is any unauthorised use of your account by any other Internet user or any other breach of security.

Access to personal information

Individuals may request access to their personal information that is held by us, by writing to the CEO, CS&H Industry Skills Council Limited, PO Box 49, Strawberry Hills NSW 2012

Under certain circumstances, we may not be able to provide access. Such circumstances includes where:

It would have an unreasonable impact on the privacy of other individuals
The information relates to legal proceedings with the individual
The information would reveal a commercially sensitive decision-making process; or
We are prevented by law from disclosing the information, or providing access would prejudice certain investigations.

We may charge a fee to cover our costs in accessing personal information. Individuals will be advised at the time of request of any such fee.

Direct marketing

We use personal details to provide information on specific promotions and products that may be of interest to clients. We may also provide such personal information, with the consent of the person to whom the information relates, to other organisations (including our related bodies corporate) for the purpose of these organisations marketing their products and services. If at any time a person does not wish to receive marketing information from us, they must contact us and instruct us not to send any further information about products and services. A person must also instruct us if they wish to revoke their permission for personal information to be provided to these other organizations. These instructions must be in writing to the CEO, CS&H Industry Skills Council Limited, PO Box 49, Strawberry Hills NSW 2012

The individual requesting that no further marketing information is to be sent must contact the organisation to whom their personal information has already been passed to.

Complaints

If an individual believes that the privacy of their personal information is not being adequately protected, he or she may contact us by contacting the Industry Skills Council on the details below.

If you have any questions about this privacy statement, the practices of this site, or your dealings with the CS&H Industry Skills Council, you can contact us in the following ways:

Email: admin@cshisc.com.au
Telephone: 02 270 6600
Post: PO Box 49, Strawberry Hills NSW 2012

We will respond as soon as possible and usually within 3 working days, to the complainant and inform him or her who is responsible for investigating the matter. If we are unable to resolve the matter within 10 working days we will contact the complainant and inform him or her of the progress and status of the complaint and when we expect the matter to be resolved.

Privacy & Site Changes

From time to time, the Industry Skills Council may review and update its privacy statement. Revised versions will be updated on the website.

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's website.